1. Who we are
Prime Drive Insurance ("we," "us," or "our") operates the website primedriveinsurance.com (the "Site"). We are an independent auto insurance consultation service. We are not an insurance carrier, underwriter, or agent of any specific insurer, and we do not issue, bind, or service insurance policies. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
2. Information we collect
Through the Site. The Site does not contain contact forms, sign-up fields, or account features, and we do not ask you to enter personal information on the Site. When you visit, our web hosting provider may automatically record standard technical information such as your IP address, browser type, device type, referring page, pages viewed, and the date and time of your visit.
Through phone calls. Our primary way of communicating with you is by telephone at (888) 860-3696. When you call us, we may collect the information you choose to share, which may include your name, phone number, ZIP code or state, vehicle details, current insurance status, driving history, and the coverage you are interested in. Your caller ID number may be captured by our phone system.
Call recording. Calls may be recorded or monitored for quality assurance, training, and record-keeping purposes. Where required by law, you will be notified at the start of the call.
3. How we use information
- To respond to your questions and provide auto insurance consultation over the phone.
- To return your call if you leave a message requesting a callback.
- To connect you, with your consent, to licensed third-party insurance providers who can provide quotes or coverage.
- To operate, secure, and improve the Site.
- To comply with legal obligations and resolve disputes.
4. How we share information
We do not sell your personal information. We may share information only in the following circumstances:
- Insurance providers. If you ask us to help you obtain a quote or coverage, we may share the details you provided on the call with licensed third-party insurance providers. Their use of your information is governed by their own privacy policies.
- Service providers. Telephone, hosting, and analytics vendors that support our operations and are bound to protect your information.
- Legal requirements. When required by law, subpoena, or governmental request, or to protect our rights, safety, or property.
- Business transfers. In connection with a merger, sale, or reorganization of our business.
5. Telephone communications
By calling (888) 860-3696, you consent to speak with us about auto insurance. If you leave a voicemail requesting a callback, you consent to receive a return call at the number you provide. We do not send unsolicited marketing text messages. If you no longer wish to be contacted, tell us during any call and we will honor your request.
6. Cookies and analytics
The Site may use cookies or similar technologies, including third-party analytics or advertising measurement tools, to understand how visitors use the Site and to measure the effectiveness of our advertising. You can control cookies through your browser settings. Disabling cookies will not affect your ability to call us.
7. Data retention
We keep call records and related information only as long as reasonably necessary for the purposes described above, to meet legal and record-keeping obligations, and to resolve disputes.
8. Security
We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your choices and rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of the personal information we hold about you, and to opt out of certain sharing. To make a request, call us at (888) 860-3696. We may need to verify your identity before acting on a request. We will not discriminate against you for exercising your privacy rights.
10. Children's privacy
Our services are intended for adults who are legally able to purchase auto insurance. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with personal information, call us and we will delete it.
11. Third-party links
We may refer you to third-party insurance providers or websites. We are not responsible for the privacy practices or content of third parties. Review their policies before sharing information with them.
12. Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top of this page shows when it was last revised. Continued use of the Site or our services after changes are posted means you accept the updated policy.
13. Contact us
For questions about this Privacy Policy or your information, call Prime Drive Insurance at (888) 860-3696.